{"id":9,"date":"2022-11-15T07:22:23","date_gmt":"2022-11-15T07:22:23","guid":{"rendered":"http:\/\/nataliebeauty.net\/?page_id=9"},"modified":"2025-09-08T22:02:55","modified_gmt":"2025-09-08T22:02:55","slug":"cancelation-and-refund-policy","status":"publish","type":"page","link":"https:\/\/nataliebeauty.net\/en\/cancelation-and-refund-policy\/","title":{"rendered":"Return and Exchange"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc190d5 e-flex e-con-boxed e-con e-parent\" data-id=\"fc190d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25ca169 elementor-widget elementor-widget-heading\" data-id=\"25ca169\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return and Exchange<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4600000e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4600000e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6400fda8\" data-id=\"6400fda8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f6702c8 elementor-widget elementor-widget-text-editor\" data-id=\"5f6702c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2>Return and Exchange<\/h2>\n\n<p><strong>We are happy to assist you and manage all your return and\/or exchange requests!<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Our return policy is valid for 14 days from the date you receive the product and only applies if the product is new, in a resalable condition, and the consumables and accessories are still sealed and in the box and all packaging. Accordingly, the product will be exchanged or refunded within 14 days.<\/li>\n<li>Products purchased through the website can be returned and\/or exchanged by hand collection or direct delivery.\u00a0<\/li>\n<li>Please ensure that the returned product(s) is accompanied by the order confirmation and a copy of the delivery note, along with all accessories and free gifts.<\/li>\n<li>If you received a defective product (such as one that was delivered to you with damaged or missing parts, or any other visible damage), it can be returned and replaced, or you can receive a full refund upon approval.<\/li>\n<\/ul>\n\n<p>Please remember:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>The product(s) must be in its original packaging and unopened, along with the original order confirmation for the product, delivery note, accessories, and free gifts.<\/li>\n<li>If the customer paid by credit card, the amount will be refunded to his account, and a confirmation message will be sent to him via email.<\/li>\n<li>If the customer paid in cash, the amount will be refunded in cash.<\/li>\n<li>If the customer loses their invoice within the fourteen days, they can request a copy from our after-sales service team or contact us at , and a copy of the invoice will be sent to them via email.<\/li>\n<\/ul>\n\n<p>For more information, please do not hesitate to contact us. We are happy to serve you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns and Exchanges Returns and Exchanges We are happy to assist you and manage all your returns and\/or exchange requests! Our return policy is valid for 14 days from the date you receive the product and only applies if the product is new, in a resalable condition, and the consumables and accessories are still sealed with the box and all packaging materials. Accordingly, the product will be exchanged [\u2026]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/nataliebeauty.net\/en\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nataliebeauty.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nataliebeauty.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nataliebeauty.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/nataliebeauty.net\/en\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":25,"href":"https:\/\/nataliebeauty.net\/en\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":3004,"href":"https:\/\/nataliebeauty.net\/en\/wp-json\/wp\/v2\/pages\/9\/revisions\/3004"}],"wp:attachment":[{"href":"https:\/\/nataliebeauty.net\/en\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}